Here we’ve answered the most common questions from our clients. If you don’t find the answer your looking for below, please don’t hesitate to contact us.


Your branding and marketing materials are often the first point of contact with potential customers. You don’t get a second chance to make a first impression, and therefore your communication materials need to convey the right image. A design agency will produce marketing materials that will help to impress upon potential customers the professionalism of your company and the service you offer. By producing your own marketing materials you run the risk of appearing amateurish, meaning the loss of potential customers.

Never! We do not believe in hidden charges. No matter how many colors you wish to use on your graphic design, it is all included in your package. If you look at our design portfolio, you can see many satisfied clients for whom we have created multi-color designs. Whether one color or ten, we have the experience it takes to create the exact image you need. However we always prefer to keep the color usage minimum which also helps you keep your printing cost low. The package price is the final price.

A branding project takes on average 2/3 weeks depending on complexity, while a website design can take up to 6 weeks. Every project is different so, if you have a deadline, please let us know when you get in touch.

We require an initial payment representing fifty percent of the total fee, before we can commence work on your project. The remainder of the balance is payable upon completion of the job. For projects where the quote is over £500, we require an initial payment of one-third of the total fee, before we can commence work on your project. As the project progresses we will require payment for the second one-third at the halfway point. The remaining one-third of the balance is payable upon completion of the job. However, we might allow for a different payment plan that suits both parties.

We accept all the secure peyment method such as Pay Pall, Stripe, Credit card and Debit Card or even a Wire Transfer. Please contact us for more details.

We design everything from logos to content managed websites and Digital Marketing. For the list of Design services please click here. If the service that you’re looking for is not listed here, Please  contact us to discuss your project and design requirements. 

There are many ways you can do this:

Tell us with words :
You can tell us using words in our order form. Most of our customers do this. Click here for our sample graphic design order form and you will find a description box where you can tell us anything!

Tell us with a scan :
If you have a scanner and would rather scan your sketches, email us the image file at desk@glowgraphics.co.uk

Tell us with a URL :
On the other hand, if you see a graphic that you like anywhere on the web, tell us the URL in the order form so we could use the same style or idea to recreate your original graphic (not copy it).

We listen to our clients from the start. We encourage the client to bring in any samples, color combinations/swatches, and ideas they may have to help us get an idea of style before starting to work with new clients. During the design process, the client is asked to approve certain colors and fonts before work continues. Once the design project is ready for print we will submit a final proof for the customer’s approval before submitting to production. Once a job is in production, the job cannot be cancelled. At the conclusion of a project, the client may request the artwork in various formats if payment was made for design services.

Absolutely not. There should be no problems at all no matter where you are. That is the sole purpose of having our business online.

In fact, we specialize in professionally incorporating your local language preference in the graphic for example Chinese, Japanese, Arabic, French, Spanish, Dutch or any other language of your choice. That is why we provide a multi language website for your convenience.

Yes we do. We keep backup of our clients graphic for a certain period of time. If for any reason you require another copy of your graphic please don’t hesitate to Contact us. However we suggest that you too keep a backup copy of the graphic format just incase you get into some sort of trouble. The graphic formats should fit on a CD for your own backup.

No, not the actual artwork files unless, agreed upon in the proposal or be a part of the offered Design packages. However, ALL approved web images and high resolution images purchased are 100% yours one the project is fully complete and paid for.

YES, you get EPS (vector), jpeg, png. Our logo design can be used to complete stationery and brand marketing – including business card, letterhead, envelopes, brochure design, websites, graphics for web sites, direct mail design, email marketing, mailing labels, presentation folders, and any other designs your business may require.


Digiartu is committed to maintaining your confidence and trust, and accordingly maintains our privacy policy to protect personal information you provide us online.

It is Digiartu policy that personal information, such as your name, postal and e-mail address or telephone number, is private and confidential. Accordingly, the personal information you provide is stored in a secure location, is accessible only by designated staff, and is used only for the purposes for which you provide the information (such as to reply to your request or to handle your complaint (as for additional questionnaire it helps us in designing your graphic with more ideas & flexibility). For example, if you fill in the order form online, the personal information you provide will be used to process your order only & additional information will help us in your graphic design. You can also read our detailed privacy policy and terms by Clicking here.

There are many things you can use with the graphic format we provide. For example, the graphic format you will receive are ready for your website, business card, banner design, t-shirts, posters, souvenirs & merchandise, letterhead, stationery, print on vehicles and many more.

The graphic formats that you will receive are readily accepted by commercial printing companies for professional printing. This gives unlimited uses of your graphic design!

We couldn’t be happier! Please get in touch with us to say hi and tell us about your project. We’ll be sending through more information about our services, and if we are made for each other we will book your project once the contract has been signed and the deposit has been paid.
These two terms, often used interchangeably are actually not the same.

A logo is just a mark that visually identifies a brand. It can be a graphic image, the typographical representation of the brand or a combination of both.

A visual identity is a broader concept that encompasses all of the visual elements that make up the look and feel of a brand. It includes the logo, the color palette, the fonts, image style, layouts and any other graphic element supporting the brand (business cards, packaging etc). All of these elements are outlined in a brand style guide.

Sometimes customers require our services at very short notice. We can usually accommodate rush jobs depending on the size of the project and how full our production schedule is. These jobs are usually subjected to an additional charge on the flat hourly rate.

We are here to help you!

Contact Us

Main Branch:
    Whizdom Avenue Tower
    428 Lat Phrao Rd
    Bangkok 10900, Thailand
 (+66) 20687305, 869944211

 Sub Branch:
    72 Mehr shahr Phase 1
    Shokofeh Ave
    Karaj, Iran
 (+98) 2633503667, 9022323601